Privacy Policy mrc88 – Malaysian Player Personal Data Protection

Mrc88 ("we", "the platform") is an online entertainment and betting platform operating in Malaysia under the domain mrc88.ws. We offer services covering live casino, slots, Sports Betting (including the Malaysia Super League, EPL, and badminton), e-sports, baccarat, and a wide range of other entertainment games to Malaysian players.

This Privacy Policy applies to all users of the mrc88.ws website, the MRC88 mobile app, and all services provided by MRC88. "Personal Data" in the context of this policy refers to any information that can be used to identify you, directly or indirectly, as an individual.

We are committed to protecting your privacy and handling your personal data with full responsibility, transparency, and security. All our data collection and processing practices are in compliance with the Personal Data Protection Act (PDPA) 2010 of Malaysia.

MRC88 only collects data necessary to deliver our services effectively and securely. We do not collect excessive or irrelevant data beyond the scope of our service purposes.

Sensitive Data

MRC88 does not collect sensitive data such as health information, religious beliefs, or biometric data unless specifically required by Malaysian law for identity verification purposes.

Every use of your personal data by mrc88 has a clear purpose and a sound legal basis. We do not process your data for unrelated purposes without first obtaining your consent.

• Identity verification & registration: Verifying that you meet the age requirement (18+) and confirming that you are a legitimate individual.
• Financial transaction processing: Securely processes deposits and withdrawals via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, and FPX.
• Account management: Manage your mrc88 account profile, settings, and preferences within the platform.
• Fraud prevention: Detecting and preventing fraudulent activity, money laundering, and the use of multiple accounts.
• Customer support: Helping you resolve issues, answer enquiries, and process your complaints.
• Experience personalisation: Delivering game recommendations, bonus offers, and relevant content based on your preferences.
• Service communications: Sending important notifications regarding your account, changes to terms, and security-related information.
• Legal compliance: Fulfilling applicable legal and regulatory obligations, including the PDPA 2010.

Mrc88 does not sell your personal data. We only share your data in limited situations as outlined below, and always with appropriate safeguards in place.

• Payment service providers: Transaction information is shared with digital wallet providers (TnG, GrabPay, DuitNow, etc.) and banks solely for payment processing purposes.
• Game software providers: Minimal technical data required is shared with licensed game providers (Evolution, Pragmatic Play, Microgaming, etc.) to ensure games run smoothly.
• Government authorities: mrc88 may disclose data when required by law, court order, or a lawful request from Malaysian authorities.
• Fraud prevention: In certain cases, limited information may be shared with fraud prevention agencies to protect you and the platform from unlawful activity.

Mrc88 employs multiple layers of technical security controls and organisational procedures to protect your personal data against unauthorised access, loss, destruction, or accidental disclosure.

• 256-bit SSL encryption: All communication between your browser and MRC88's servers is protected by banking-grade encryption.
• Data encryption at rest: Sensitive data such as financial information is stored in encrypted form in our database.
• Two-factor authentication (2FA): We encourage and support the use of 2FA on all MRC88 accounts for an added layer of security.
• Internal access controls: Only staff who require access to your data to perform their duties are permitted to access it.
• 24/7 security monitoring: Our IT security team continuously monitors systems to detect any anomalies or attempted breaches.
• Regular security audits: Our systems undergo independent security audits on a regular basis to identify and address any vulnerabilities.

Mrc88 uses cookies and similar tracking technologies to enhance your experience, understand platform usage, and enable certain features to function properly.

You can manage cookie settings through your browser preferences. However, disabling essential cookies may affect core functionality on the mrc88 platform and your overall experience.

As an individual whose personal data is processed by MRC88, you have the following rights under the Personal Data Protection Act (PDPA) 2010 of Malaysia. We are committed to respecting and facilitating the exercise of these rights:

Mrc88 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required under Malaysian law.

• Active account data: Retained for the duration your account is active and for the period required after account closure in accordance with legal obligations.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysian legal requirements relating to accounting and taxation.
• Support communication records: Retained for 2 years from the date of last interaction for customer service reference.
• Analytics data & technical logs: Deleted or anonymised within 90 days of collection.
• Upon account closure: Data is deleted or anonymised once the mandatory retention period expires, unless there is a legal requirement to retain it longer.

Mrc88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. The "Updated" date at the top of this document will always indicate the most current version.

For material changes that affect how we use your data, we will notify you by email or via an in-platform notification on mrc88 at least 14 days before the changes take effect. Continued use of the platform after the effective date constitutes your acceptance of the updated policy.

If you have any questions, concerns, or complaints regarding how mrc88 handles your personal data, or if you wish to exercise any of the rights set out in Section 7, please contact our privacy team:

• Email: support@mrc88.ws (Subject: "Data Privacy Inquiry")
• Live Chat: Available 24/7 on the mrc88 platform – select the "Privacy & Data" category
• Response time: We aim to respond to all privacy-related enquiries within 3 business days.
• Language: We speak Bahasa Melayu and fully understand the needs of Malaysian players